These provisions apply to the Web site pages of SSQ, Life Insurance Company Inc. and SSQ Insurance Company Inc.
You may also read the Personal Information Protection Policy of SSQ General Insurance Company Inc.
SSQ, protecting your privacy
SSQ understands and respects how important your privacy is. This is why we are committed to conducting
our business in compliance with the most stringent standards of ethics and integrity.
Our Personal Information Protection Policy underlines our commitment to protecting the information
we manage and our compliance with applicable privacy legislation.
The nature of our business activities requires us to hold highly confidential information about our clients
and employees. This is why we take our responsibility to protect your personal information seriously.
One policy for all employees
All employees of SSQ, Life Insurance Company Inc. and SSQ Insurance Company Inc. who are involved in collecting, using or communicating
personal information must comply with the provisions set out in our Personal Information Protection Policy.
We constantly monitor the integrity of our business practices in relation to your privacy through ongoing training
programs and ensuring that the policy is available and readily accessible to employees and that they are informed of
any updates. So every time you do business with SSQ, you know that your personal information is securely protected.
Personal information means...
Personal information means any information about a person that makes it possible to identify that person.
Therefore, your name, age, gender, address, income, social insurance number, financial and medical information,
among others, are all considered to be personal information.
We recognize our responsibility for the personal information that is entrusted to us, including that which is
transferred to a third party for processing purposes. Therefore, we have appointed a person who will be responsible
for overseeing the application of our Personal Information Protection Policy and ensuring that our partners
comply with the applicable privacy legislation in force.
Protecting your personal information
Our directives and the procedures we follow are designed to preserve the confidential nature of the personal
information we handle, and our computer systems are also designed with data security in mind.
We safeguard the personal information entrusted to us with the most stringent security measures. These
methods of protection which include physical measures, organizational measures and technological measures
are continually updated and are subject to regular internal verification and independent audits.
Obtaining your consent and keeping you informed
We will ask you for your consent at the time we collect or use your personal information. We take reasonable
care to ensure that you are always adequately informed as to the purposes for which your personal information
will be used.
In the event that we need to use certain information you have provided us with for purposes you have not
already been informed about, we will explain those purposes and ask you for your consent before using such information.
Limiting the collection and use of personal information
We collect only the personal information necessary for the purposes that have previously been identified to you.
Our employees use only the specific personal information necessary to perform their duties.
Unless disclosure is required by law or you have given your consent, we will only use your personal
information for the express purpose for which it was collected.
We only store your personal information for the period of time required for those purposes previously
identified to you.
Openness and transparency
To ensure transparent and ethical business conduct, our Personal Information Protection Policy is
available to anyone wishing to obtain a copy. So, even if you are not a client of SSQ, you may
Access to your personal information
You are entitled to ask about the information we hold about you and the purposes for which this information is used.
You may consult a copy of your file at SSQ’s offices at no cost to you. However, if you wish to obtain
a copy of your file, you may do so, subject to certain costs. However, in certain circumstances, we may not be
able to provide you with all of the information on your file, for legal reasons. In such cases, we will provide
you with the reasons for denying access to this information.
Correcting any inaccuracies
You may challenge the exactitude of the personal information held by SSQ about you and
make a request in writing for any errors or inaccuracies to
If you wish to file a complaint
Our principles for the proper management of personal information include procedures to receive and
respond to complaints. If you are concerned or dissatisfied with how your personal information has
been handled, you may share any comments or make a formal complaint in writing to
the individual responsible for personal information protection at SSQ. You can be assured that we will
address the issue without delay.
If you wish to consult your file, file a complaint in the event that you feel principles for the proper handling
of your personal information have not been respected, or to obtain further information about our Personal
Information Protection Policy, please write to us at the following address:
Personal Information Protection Officer
SSQ Financial Group
2525 Laurier Blvd.
P.O. Box 10500, Stn Sainte-Foy
Quebec City, Quebec G1V 4H6
Note: The Personal Information Protection Policy is subject to applicable legislation, and, therefore, its contents may be updated or modified at any time, in accordance with any legislative changes.