Coronavirus (COVID‑19)
Information for Insureds
We are monitoring the situation closely so that we may quickly adapt and continue to serve through this difficult period.
Updated: October 1, 2020 at 4:00 p.m.
Delays with the processing of mail and cheque payments
The circumstances surrounding COVID-19 are causing delays in the processing of paper documents.
In an effort to avoid further delay, we ask that you use online services whenever you can.
Your best option: online services
To avoid delays in the processing and payment of your claims, we recommend you use the Customer Centre, accessible via our website and mobile app.
User Guides
We have designed these guides for those of you who aren’t familiar with your Customer Centre.
Sign up for pre-authorized debit 