Coronavirus (COVID-19)

Updated: March 23, 2020 at 4:07 p.m.

FAQ menu

I submitted a disability claim for COVID-19

Are disability insurance claims related to COVID-19 covered by short-term disability?*

Yes, if you have a group insurance plan that includes disability.

On disability and tested positive

If you have been diagnosed with COVID-19 (tested positive for COVID-19) and are disabled (unable to perform the main functions of your job, including if you are working from home), you are eligible for short-term benefits. In this case, SSQ will not apply the customary waiting period stipulated in your contract.

On disability, but not tested

If you have symptoms, have not been tested for COVID-19 and are disabled (unable to perform the main functions of your job, including if you are working from home), you are eligible for short-term benefits. In this case, SSQ will apply the customary waiting period stipulated in your contract.

In preventive quarantine

If you are quarantined as a preventive measure, you are not eligible for short-term disability coverage; in this case you must refer to Employment Insurance.

* This information replaces the information in the previous memo.

Are the supporting documents required for disability insurance the same as for other claims?*

In an effort to avoid needlessly burdening clinics and hospitals, SSQ will accept the Plan Member Confirmation of Illness Form as a medical form. However, SSQ will continue to require the standard statements from the employer and employee.

* This information replaces the information in the previous memo.