Coronavirus (COVID‑19)

Information for Insureds ​Health Insurance

Updated: April 14, 2020 at 1:50 p.m.

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I must renew my prescription medications

What measures should I take for my medications and prescriptions?

Here are safety tips concerning your visits to the pharmacy:

  • Don’t go to the pharmacy if you have COVID-19 related symptoms (fever, cough, difficulty breathing), if you have been exposed or if you are at risk (for example, if you are returning from a trip or have been in recent contact with a traveller).
  • Use your pharmacy’s delivery service if they have one.
  • If you have several prescriptions to renew, ask your pharmacy if they can prepare them all at once and this way avoid multiple trips to the pharmacy.
  • Ask your doctor if it’s possible to send new prescriptions to your pharmacy by email or fax. This way you won’t have to spend as much time waiting at the pharmacy if they are prepared in advance.
  • Follow the recommendations of the public health authorities.
Is the quantity of medications I can renew different?

It’s your pharmacist who decides on the quantities and how often you can replenish supplies of your medications and healthcare products. Their decision is on a case-by-case basis and their professional judgment.

SSQ Insurance will collaborate with pharmacists and give them the leeway necessary to manage their inventories and your drug claims.

My doctor’s appointment has been cancelled/postponed and the prior authorization for one of my prescription drugs expires soon. What should I do?

All the prior authorizations for your prescription drugs that have an expiry date after March 1, 2020, have been extended until September 1, 2020.

If you have to request a prior authorization for a prescription drug, a completed medical form is still required, and the request will be evaluated in the usual manner.

* Certain specific exceptions apply (e.g., treatments with a fixed duration)