Coronavirus (COVID‑19)

Information for Insureds Travel Insurance

Updated: October 1, 2020 at 4:00 p.m.

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I am under quarantine

This FAQ concerns only group insurance products and retirement and end of employment products (Privilege and MRS).

SSQ Insurance recommends that its clientele comply with the Canadian government's travel advisories. SSQ Insurance cannot guarantee access to quality medical care abroad due to the ever changing global situation.

Am I covered by my disability insurance if I am quarantined while travelling?

Yes, you are covered if the following two conditions are met:

  • You have a group insurance policy that includes short-term disability coverage.
  • You are showing symptoms of COVID-19 or you have been diagnosed with COVID-19, which prevents you from doing your job, even via telework.
Can I cancel or extend my trip because I am placed under quarantine?

Yes, you can cancel or extend your trip if you are placed under quarantine as long as the quarantine ends 7 days or less before your scheduled departure date or occurs during your trip.

Before incurring any expenses, you must contact your travel insurance assistance service. The contact information is indicated on your SSQ Insurance card and in your Customer Centre.