User Guide
Submitting a claim
Step 1
In order to log in, go to ssq.ca.
Click login, followed by Insured.
Step 2
Enter your username and password and click Login.
To register for the Customer Centre, follow this easy step-by-step guide.
You will be redirected to the Customer Centre homepage.
Step 3
Once you’ve logged in, under Group Insurance, select the shortcut Submit a claim.
Step 4
Click Submit a claim.
Step 5
Choose the type of treatment you want to submit a claim for from the categories in the shaded rectangle.
Step 6
If your service provider appears in the list,click their name.
If not, click Search for a new service provider.
Enter the phone number and/or name, and click Search.
Select the supplier whose name and address matches the information written on your bill.
Step 7
Complete the form.
Up to 5 treatments may be claimed from a service provider. This may be done in the Type of treatment section at the bottom of the form.
When done, click Confirm.
Step 8
Check that the information is accurate and click Confirm to submit your claim.