​Submitting a claim

Step 1

In order to log in, go to ssq.ca.

Click login, followed by Insured.

Step 2

Enter your username and password and click Login.

You will be redirected to the Customer Centre homepage.

Step 3

Open the main menu and choose Group Insurance.

Step 4

Here, you have two options:

Click the Claim online button in the Claims box.

Click Online claims in the Quick Access list.

Step 5

Choose the type of treatment you want to submit a claim for from the categories in the shaded rectangle.

Step 6

If your service provider appears in the list,click their name.

If not, click Search for a new service provider.

Enter the phone number and/or name, and click Search.

Select the supplier whose name and address matches the information written on your bill.

Step 7

Complete the form.

Up to 5 treatments may be claimed from a service provider. This may be done in the Type of treatment section at the bottom of the form.

When done, click Confirm.

Step 8

Check that the information is accurate and click Confirm to submit your claim.