Frequently Asked Questions about Going PaperlessAuto and Home Insurance

What are the advantages of going paperless?

By going paperless, you are helping the environment.

By keeping your documents in digital format, you save time by not having to file, organize and search through your paper documents.

You will find everything you need in your secure Customer Centre website, providing easy and any-time access.

In addition to the benefits of going paperless, signing up for the secure Customer Centre website also allows you to:

  • Consult your insurance contracts online, and download them and print them out, if need be
  • Consult your payment methods
  • Follow up on your claims
  • Check your coverage
  • Receive an email as soon as a new document becomes available
Can I drive with my electronic insurance card?

The electronic insurance card is accepted in Quebec but you must be able to present it to the police if they ask for it.

However, the electronic card is not accepted in any of the other provinces and the U.S. We therefore recommend that you keep a printed copy with you.

How can I receive a paper version of my insurance contract and certificate by mail?

Although SSQ Insurance strongly encourages the paperless option and the use of its Customer Centre, it is possible to receive a paper copy of your insurance contract and certificate by mail. This service is free of charge.

If you wish to receive your insurance contract and certificate by mail, simply call our Customer Service at 1-855-395-2522.

If it’s only the auto insurance certificate that you need, simply fill out an online request for an auto insurance certificate.

How do I get my electronic auto insurance card?

Your Customer Centre allows you to save your auto insurance card directly on your mobile phone.

You can also share it with the other people insured under the same contract by email or text message.

Do the others insured under my contract have to have an auto insurance card?

Yes, the principal driver and other drivers (spouse, children or other drivers included under the insurance contract) who use the vehicle must have electronic or paper proof of insurance.

They must first sign up for the secure Customer Centre website to get an electronic insurance card. They can then print it out if they wish.

If it isn’t possible for them to sign up for the secure Customer Centre website, it is recommended that you print out the card and give it to them.

If you lend your vehicle to another person not covered under your contract, give them a paper copy of the insurance card.