Fraud Prevention and Reporting

The number of cases of abuse, fraud and suspicious behaviour in insurance and financial services has risen in recent years. This can have a negative impact on customers and in the industry.

To encourage ethical behaviour, integrity and transparency, SSQ has set up an independent external process to identify and handle the reporting of abuse, fraud and suspicious behaviour. SSQ is also actively involved in the prevention and detection of such activity.

What should be reported?

Employees, customers, partners and suppliers of SSQ and any person directly or indirectly involved with SSQ may report any and all concerns regarding fraudulent behaviour, such as:

  • Making a false declaration or omitting to provide complete and accurate information
  • Claiming services that were billed for more than the amount paid for or that weren't rendered
  • Performing services not required by a diagnosis for the purpose of making a claim
  • Falsifying accounting ledgers, supporting documents or other documents
  • Violating accounting practices, codes of ethics or other regulations

HOW TO REPORT A CONCERN

By email

preoccupationssq@kpmg.ca

By Telephone

1-866-777-3694

All information is kept anonymous and confidential by KPMG, an independent external firm specialized in ethics hotline management.

All reported concerns are dealt with professionally and promptly.

In addition, SSQ pledges to protect you from reprisals should you choose to report a serious incident in good faith.

WHAT ARE THE MEANS IN PLACE TO PREVENT FRAUD AND ABUSE?

In addition to the checks that are performed automatically by our claim management system, a team of auditors, data analysts and professionals analyzes requests as they are processed on a daily basis in order to detect cases of fraud or abuse.