Group insurance claims

It can take as little as 48 hours, but if it takes a little more time don’t worry. You should receive your refund no more than 72 hours following the processing of your claim.

We all make mistakes. If you made one on your claim, simply submit a new claim with the correct information. Go to Submit a claim and select the category Other. We'll sort it out on our end. 

Coordination of benefits applies when someone is covered by more than one insurance plan. For instance, a claim could be covered under a person’s employee benefits plan and a public plan.   

In this case, a claim may be submitted to both insurers to maximize coverage. The primary insurer would act as the first payer and the remaining amount may be covered by the second plan. Coordination of benefits helps insurers manage claims properly to avoid reimbursements that exceed the actual amount paid by the insured person.   

You appreciate receiving your claim statement but appreciate it even more when you understand the details! Our Claiming Help Guide is there to connect all the dots. Find answers at your convenience.