About SSQ Insurance
SSQ Insurance is one of the largest companies in the industry with :
- More than 3 million customers
- 2,000 employees
- $13 billion in assets under management
August 13 2020
Born of the merger of La Capitale and SSQ Insurance, the largest mutual insurance company in Canada joins ICMIF
The largest mutual insurance company in Canada formed as a result of the merger of equals of La Capitale and SSQ Insurance is proud to join the International Cooperative and Mutual Insurance Federation (ICMIF), the only organization representing cooperative and mutual insurers worldwide.
positive, supportive, modern
Awards and distinctions
SSQ Insurance is proud of each award it receives; each one underscores the efforts the Group makes in its pursuit of excellence.
SSQ Insurance wants to be socially responsible and committed to helping the community.
This is clearly reflected in our corporate culture and business practices, which have led us to find ways to reconcile economic and financial issues with social and environmental ones. We have followed this path from the very beginning, as we strongly believe that all companies must serve people.
Donations and sponsorships
SSQ Insurance provides financial support to social and charitable organizations as well as events and projects that are an extension of its values.
We are SSQ Insurance
Our mission is to serve the interests of our members and clients by offering high-quality products and services to help them plan and protect their financial security throughout their lives, while drawing inspiration from the mutualist values that place people and social development at the very heart of what we do.
The principles of co-operation and mutualism have been with us since the company was founded and constantly guide our management practices. The values of equality, equity, solidarity and democracy are at the heart of our convictions and guarantee our stability. As they elect the majority of the board directors, members of our mutual have a true say in the directions the company will take and its development.
Concerned with offering exemplary service to our clients, we take the necessary steps to remain an accessible company. We make it easy to access our services by developing high-performance, user-friendly tools and by providing efficient and courteous customer service. We strive to be transparent in all our communications by ensuring that the information we provide is clear, pertinent and complete.
Our broad range of knowledge and skills enables us to offer quality products and services adapted to meet the needs of our clients. Attention to detail and responsible actions make us a highly sought-after partner. Our qualified, committed and motivated employees accomplish their work with precision and efficiency. They are encouraged to continue to upgrade their career skills to achieve their full potential.
Social commitment means taking an active role in the development and well-being of the community. It also means supporting humanitarian and community organizations by funding a variety of projects and supporting our employees in their volunteer initiatives. For our employees, commitment is manifested by everyone's determination to invest and excel in order to reach the objectives and provide clients the best possible service.
We act responsibly and transparently in everything we do. The principles of honesty and integrity are reflected in our daily actions. We apply the most rigorous standards of conduct and confidentiality, which is how we continue to build lasting relationships that are based on trust with our employees, clients, members, partners and neighbouring communities.
Mutual respect is a fundamental principle upheld at SSQ, both within the company and with clients and partners. We are interested in new ideas and different points of view, which we demonstrate by recognizing the importance of the contributions of all to SSQ's overall success. In terms of our business practices, respect also means protecting the privacy of our clients by ensuring the confidentiality of their personal information.
Chief Executive Officer
- Financial information, accounting, monitoring, taxation and capital management
- Investments and financing
- Corporate actuarial and reinsurance
- Realty, material resources and office layout management
Risk Management Lead
- Risk management governance
- Internal risk and solvency assessment
- Operational risk management
- Business continuity
- Information security
Human Resources and Corporate Affairs
- Talent acquisition, management and development
- Culture and mobilization
- Compensation, labour relations and administration
- Legal and compliance services
Organizational Performance and Technology
- Business architecture
- IT systems development
- IT operations and security
- IT, telephone and office infrastructures
- Organizational performance
Customer Experience and Operational Management
- Customer service:
- Group insurance
- Individual insurance
- Benefits and claims
- Billing and administration
François Joseph Poirier
Sales and Distribution
- Sales and distribution by networks: consulting actuaries, brokers, affiliated agents, dealerships, representatives and affinity groups
- Direct sales
- Customer service:
- General insurance
- Travel insurance
- SSQ Privilege individual insurance
- Business development
- Sales support
Strategy and Product Management
- Strategies and innovation
- Branding, marketing and e‑business
- Product development
- Selection, underwriting and indemnity standards
SSQ Insurance demonstrates a high degree of responsibility by adopting sound governance practices that go above and beyond the highest standards of the industry.
Its organizational structure and business practices are based on traditional values, ensuring that its customer service is of superior quality and that its employees work in an exceptional environment.
Independent Boards of Directors
Since SSQ's inception, the functions of Chairman of the Board of Directors and Chief Executive Officer have been separate, thereby ensuring the Board of Director's independence from senior management.
This independence is also ensured by the majority of external administrators whose primary interest is that of the members and the financial group.
One of the main tasks of the Board of Directors is to ensure that the senior managements of the Group carry out their work with integrity and expertise.
For each insurance company, 5 committees have been created to support their board of directors:
- Strategic Orientation Committee
- Governance, Human Resources and Ethics Committee
- Audit Committee
- Risk Management Committee
- Investment Committee
Credit agencies measure the financial strength of insurance companies and their ability to honour their commitments towards their insureds and creditors.
A.M. Best is one of the most prestigious information and credit rating agencies in the insurance market.
Credit Ratings Assigned to SSQ, Life Insurance Company Inc.
|Financial strength||A (excellent)||Stable|
Updated on September 19, 2019
A Collective Success Story
A company with working-class roots: highly diverse social groups converge to form a cooperative capable of holding its own in a highly competitive industry, resulting in a success story and beacon of hope for all those who subscribe to cooperative ideals.
SSQ Insurance published A Collective Success Story, 1944-2014. It tells the story of the company, from its foundation in 1944 to its 70th anniversary in 2014.