The toll-free (1-800) telephone lines are currently experiencing difficulties beyond our control.

Please use the local telephone numbers to speak to an agent:

We apologize for the inconvenience and thank you for your understanding. To learn more about insurance coverage related to COVID-19, please refer to our information page.

Group Insurance

For Plan members

Health insurance Dental care insurance Health Spending Account

1-888-651-8181

Monday to Friday: 8 a.m. to 8 p.m.

Contact us by email

Be sure to have your insurance certificate number in hand before calling.

You'll find this seven-digit number at the top right of your insurance card, insurance contract or statement.

 

 

Before you call

The COVID-19 information page is regularly updated.

The Customer Centre, which you can access from your computer, smart phone or the mobile app, enables you to:

  • Submit your claims and keep track of them
  • Find out if you’re covered for a healthcare item
  • Get your insurance card and documents
  • Update your personal information

The user guides give step-by-step instructions on how to register for the Customer Centre and perform common tasks.

Disability Insurance

Monday to Friday: 8:30 a.m. to 4:30 p.m.

Quebec City Office

1-877-317-1406

disability@ssq.ca

Toronto Office

1 866 885-6772

disabilitymanagement@ssq.ca

Travel Insurance

Please refer to the number indicated on your SSQ insurance card.

Coronavirus (COVID-19)
If you have any questions on your coverage, refer to our FAQ.

Life Insurance
General information

1-888-651-8181

Claim

1-866-832-8801

Toronto Office

1-866-885-6772

Accidental Death and Dismemberment Insurance Critical Illness Insurance Insurance for Expatriates
Montreal Area

514 282-6043

Other Areas

1 855 395-2520

claims.spgroup@ssq.ca

Insurance for retirees or those who are leaving a group plan

1-866-777-0711

privilege@ssq.ca

Monday to Friday: 8 a.m. to 8 p.m.

Mercer Retiree Solution (MRS)

1-844-637-2370

For Businesses and Associations

Traditional insurance (health, prescription drugs, disability, dental care, life, travel, Health Spending Account)
For administrators

Quebec City area : 418-651-5463

Montreal Area : 514-223-2504

Other areas : 1-877-428-6571

For Insureds

1-888-651-8181

Specialized insurance (accidental death and dismemberment, critical illness, expatriates)

1-855-508-1069

group.spec@ssq.ca

Insurance for retirees or those who are leaving a group plan

1-866-777-0711

privilege@ssq.ca

Monday to Friday: 8 a.m. to 8 p.m.

For Advisors

Head Office
Quebec

1 800 463-3331

Fax : 418 659-4675

Traditional insurance (health, prescription drugs, disability, dental care, life, travel, Health Spending Account)

1 800 361-8100

bur.mtl@ssq.ca

Fax : 514 521-1106

Specialized insurance (accidental death and dismemberment, critical illness, expatriates)

1 855 233-7056

group.underwriting.spec@ssq.ca

Fax : 514 282-6825

Auto, Home and General Business Insurance

For Individuals

Quote

418-683-0554 or 514-393-3632

Fax : 418 683-5603

Contact us by email

Monday to Friday: 8 a.m. to 8 p.m.

Saturday: 9:30 a.m. to 4 p.m.

 

 
Claims

418-683-0554 or 514-393-3632

Fax : 418 683-4983

Contact us by email

Monday to Friday: 8 a.m. to 8 p.m.

Saturday: 9:30 a.m. to 4 p.m.

Legal assistance and roadside assistance

1-877-777-7811

Online roadside assistance request

Towing, jump-start, flat tire replacement, gas delivery, lockout

For Businesses and Associations

Claims

418-683-0554 or 514-393-3632

claim.service@ssq.ca

Fax : 418 683-4983

Monday to Friday: 8 a.m. to 8 p.m.

Saturday: 9:30 a.m. to 4 p.m.

Individual Insurance

For Individuals

Life Insurance Critical Illness Insurance Credit Insurance

1 800 565-4550

Monday to Friday: 8:30 a.m. to 5 p.m.

For Businesses and Associations

Life Insurance Critical Illness Insurance Credit Insurance

1 800 565-4550

Realty

For Businesses and Associations

Office and commercial space for lease

418 682-1245

immobilier@ssq.ca

Fax : 418 682-1285

Investment

For Investors

Guaranteed Interest Accounts (GIAs) Segregated Funds RRSP, TFSA, RRIF and other plans Private Wealth Management RRSP and Investment Loans

1 800 320-4887

Fax : 1 866 559-6871

service.inv@ssq.ca

Monday to Friday: 8 a.m. to 8 p.m.

For Businesses and Associations

Institutional Investment Services

1 800 265-9525

service.inv@ssq.ca

Fax : 1 866 559-6871

Multi-unit Mortgage Loans

1 800 463-6987

ssqpret@ssq.ca

Fax : 1 866 333-7501

For Advisors

Client Services

1 800 320-4887

service.inv@ssq.ca

Fax : 1 866 559-6871

Monday to Friday: 8 a.m. to 8 p.m.

Sales Office
Quebec

1 888 292-8483

sales.insinv.qc@ssq.ca

Ontario, Western and Atlantic Canada

1 888 429-2543

sales.insinv@ssq.ca

Our Addresses

The reception desks at our Quebec City and Longueuil offices are closed and measures have been taken to minimize access to our premises.

However, our services are maintained and all your requests will be processed as quickly as possible.

To avoid long wait times over the phone, we recommend using our Customer Centre. It may be accessed on our website and on our mobile app.

Quebec

Realty, Multi-unit mortgage loans

2525 Laurier Boulevard
Quebec City QC  G1V 2L2

Group Insurance

2515 Laurier Boulevard
P.O. Box 10500, Stn Sainte-Foy
Quebec City QC  G1V 4H6

Auto Insurance, Home Insurance, Business General Insurance

2515 Laurier Boulevard
P.O. Box 10530, Stn Sainte-Foy
Quebec City QC  G1V 0A5

Investment

2515 Laurier Boulevard
P.O. Box 10510, Stn Sainte-Foy
Quebec City QC  G1V 0A3

Montreal Area

1225 St. Charles Street West, Suite 200
Longueuil QC  J4K 0B9

Toronto

110 Sheppard Avenue East, Suite 500
Toronto ON  M2N 6Y8

Halifax

Group Insurance

P.O. Box 1001
1680 Bedford Row
Halifax NS  B3J 1T0

Life, Critical Illness and Credit Insurance

Purdy's Wharf, Tower 1
1959 Upper Water Street, Suite 1703
Halifax NS  B3J 3N2

Calgary

888 3rd Street SW, Suite 1000
Bankers Hall, WestTower
Calgary AB  T2P 5C5

Vancouver

666 Burrard Street
Park Place, 5th Floor
Vancouver BC  V6C 2X8

Ontario, Western and Atlantic Canada

110 Sheppard Avenue East, Suite 500
Toronto ON  M2N 6Y8