Business insurance claim

For immediate assistance, call the 24-hour emergency service at  1 800 463-2343.

Has your business been flooded, or sustained a fire or losses due to burglary or theft? Has it or any of your other insured property been damaged in any way?

Notify one of our claims adjusters as soon as possible so you can be compensated quickly.

Report a claim

To submit a claim for compensation or ask us a question, please feel free to call us, Monday to Friday, 8 a.m. to 8 p.m., and Saturday 9:30 a.m. to 4 p.m.

24-hour emergency service

If you ever find yourself in an emergency situation and require immediate assistance, simply call the claims service, available 24 hours a day, 7 days a week at 1-800-463-2343.

 

Tips

In case of theft or fraudulent acts

Request a police report and keep the report number.

In case of water damage or fire

  • Until an SSQauto claims adjuster can assess the damage, keep any damaged items that do not pose a health risk.
  • If possible, limit the extent of the damages by taking immediate measures. For example, move furniture to a dry corner of a flooded basement, and turn off water and electricity.

If a customer is injured

  • You and your employees should never admit responsibility.
  • Report the incident as soon as possible and provide the name and contact information of the victim and, if possible, of any witnesses. Document the incident.
  • You and your employees should never admit responsibility.
  • If you receive a formal notice following an accident, notify your insurer immediately.

Cost of expenses

Keep all receipts and bills for expenses incurred following a loss.

Documentation of damage

  • Make a list of damaged or stolen property along with short descriptions, serial numbers, purchase dates, replacement costs, and any other information that could help us serve you better.
  • If possible, take photos of the damage to show to the claims adjuster.