User Guide

Register for the Customer Centre

Step 1

To register, go to ssq.ca.

Click the Login button followed by Insured.

 

Step 2

Under "Not registered?", click the Register button.

This will take you to the first step in the Customer Centre registration process.

 

Step 3

Complete all the fields and click Next Step.

 
 

Please read the following carefully.

Product

Depending on the product you have with SSQ Insurance, you will be asked to enter a policy or certificate number.

 
 

Click the question mark (?) for help.

 

Date of birth

Be sure to insert hyphens (-) between the year, month and day of birth.

Example : 

 

Step 4

Complete the login information fields and click Activate.

You will have to accept the terms and conditions of use to continue.

 
 

Please read the following carefully.

Password

Passwords must respect the following criteria:

  1. Must contain at least 8 characters
  2. Cannot contain your first name, last name or email address
  3. Accepted special characters: . ! ? : , - _' " « » ( ) $
 

Clicking the question mark (?) will also display the criteria.

To unmask your password, click the eye.

Step 5

After submitting your registration, you will receive an activation email.

Click the activation link in the email to activate your Customer Centre.

 

Step 6

After clicking the activation link, you will be taken to the confirmation page.

Now that your registration is confirmed, you can access your Customer Centre by clicking Login.

 

Step 7

Enter your login information and click Login.

The Customer Centre homepage will open.