Because protecting your private life is important to you, SSQ Insurance has put in place a Personal Information Protection Policy as a guideline to comply with the highest standards of ethics and integrity.
SSQ Protects your Private Life
With its Personal Information Protection Policy, SSQ reaffirms its commitment to complying with the laws that govern the protection of personal information and protecting confidential information it holds on its clients and employees.
A Policy for all Employees
All SSQ employees who collect, use and share personal information must comply with the policy.
SSQ ensures the integrity of its business practises with regard to your private life through training and adequate dissemination of the policy to its employees.
Thus, each time you do business with SSQ, your personal information is protected.
What is Considered Personal Information?
Any information that can be used to identify a person constitutes personal information, such as:
- Social Insurance Number
- Financial and medical information
SSQ is responsible for the personal information it holds. This responsibility extends also to service providers and partners.
SSQ appointed a Personal Information Officer in order to comply with its policy.
Protecting your Private Life
SSQ's directives and procedures aim to uphold the confidential nature of personal information as well as the security of the IT systems.
SSQ put the strictest security measures in place to protect the personal information that it is entrusted with. These measures include material, administrative and technological means that are updated and verified on a regular basis.
Informing you and Obtaining your Consent
SSQ requests your consent when required to collect or use your personal information. You will always be informed prior to the information being used.
If certain information must be used for a purpose for which you have not been informed beforehand, SSQ will specify the purpose and ask for your consent before using the information.
Limiting the Collection and Use of Personal Information
SSQ only collects the information needed to provide its products and services. Its employees use only the specific personal information necessary to perform their duties.
SSQ only uses the personal information in your regard for the purposes for which it was collected, unless you give your consent or if the laws require it.
In the same way, the personal information is kept only for as long as needed for the intended purpose.
In a bid to be transparent and ethical, SSQ can send you its Personal Information Protection Policy, a copy of which you may request whether or not you are a client.
Access to your Personal Information
You are entitled to inquire about the information that SSQ has concerning you and how it is used.
It is possible to view your file at SSQ's offices free of charge.
If you prefer to have a copy for your records, you may obtain one for a fee. However, it is possible that for legal reasons SSQ may not be able to give you full access to the information about you. If such is the case, you will be told why.
Requests for Corrections
You may contest the accuracy of the information held by SSQ about you and request a change in writing.
To consult your file, file a complaint regarding the compliance of the complaint handling procedures or obtain more information about the Personal Information Protection Policy, contact us.
Personal Information Officer
2525 Laurier Blvd
P.O. Box 10500, Station Sainte-Foy
Quebec City QC G1V 4H6