Coronavirus (COVID-19)

We are closely monitoring and adapting to the situation in order to respond quickly and help you through this difficult period.

COVID‑19 information

We have provided information pages and FAQs for our various clienteles. Consult them regularly for the latest updates.

 

Delays with the processing of mail and cheque payments

The circumstances surrounding COVID-19 are causing delays in the processing of paper documents.

In an effort to avoid further delay, we ask that you use online services whenever you can.

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Your best option: online services

To avoid delays in the processing and payment of your claims, we recommend you use the Customer Centre, accessible via our website and mobile app.

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User Guides

We have designed these guides for those of you who aren’t familiar with your Customer Centre.

Important Notices

Services maintained

Our services are maintained. All your claims will be processed as quickly as possible by our employees working from home.

Please take note, however, that the reception desks in Quebec City and Longueuil are closed.

To avoid long wait times over the phone, we recommend using our Customer Centre. It may be accessed on our website and on our mobile app.