Dialogue

The benefit of virtual healthcare

We are dedicated to supporting the health and wellness of Canadians. That's why we offer Dialogue, an exclusive virtual platform that provides high-quality healthcare delivered with expertise, convenience and warmth.

Access the app

Telemedicine, privileged access to healthcare professionals

Your employer chose to add Dialogue to your group insurance? This means that you now have remote access to healthcare services through telemedicine.

You have rapid access to:

medical consultation by chat or videoconference
prescription drugs or renewals
medical follow-up
referrals to specialists

Available 7 days a week… all from the comfort of your home.

Advantages of Dialogue

Dialogue is a simple and sensible solution for the vast majority of non-urgent cases.
Its numerous advantages include:

Quick access to a healthcare professional

Services offered 7 days a week

Same-day medical consultation

From the comfort of your home or elsewhere at your convenience

Medical follow-up and prescription

Referral to other medical specialists

For you and your immediate family

How does it work?

You must register when you first use the Customer Centre to be able to create your Dialogue account.
Using your smartphone or computer, simply create a user account. You can start chatting immediately with the medical team from wherever you happen to be at the moment.
A nurse will ask you about your health and then, if your case requires further investigation, will put you in touch with a Dialogue doctor.
Depending on when your initial request is made, your videoconference medical consultation will take place the same day or the next. The physician will ask you questions, analyze your symptoms and take note of any observable signs of your health issue.
As soon as a diagnosis is made, the doctor will draw up a treatment plan for you. This plan may be accompanied by a prescription sent to your phone or delivered directly to your office or home address within 24 business hours.
If your case cannot be resolved online, your Dialogue doctor may refer you to a specialist near you.
Whatever the problem, Dialogue will follow up until you get back on your feet.

Do you have access to Dialogue?

If your employer has added Dialogue to your group insurance plan, you will receive:

An email when your group insurance plan adds Dialogue to its health service offer.

An email when you join a group covered under a group insurance plan that has access to Dialogue.

You can also login to your Customer Centre account:

Once you’ve logged in, under “Group Insurance”, select the shortcut "Check covered medical expenses".
A table will appear. If you have access to Dialogue, “Telemedicine” will be listed under the "Other Services" section.

Dialogue Health mobile app