COVID-19: how to manage financial stress
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Coronavirus (COVID-19)
- Insureds
- Policyholders and Intermediaries
- Individual Life Insurance and Investment Advisors and Managing General Agents
- Insurance Coverage Offered by Car Dealerships
Delays with the processing of mail and cheque payments
The circumstances surrounding COVID-19 are causing delays in the processing of paper documents.
In an effort to avoid further delay, we ask that you use online services whenever you can.
Sign up for pre-authorized debit for the payment of your auto and home insurance premiums.
Your best option: online services
To avoid delays in the processing and payment of your claims, we recommend you use the Customer Centre, accessible via our website and mobile app.
User Guides
We have designed these guides for those of you who aren’t familiar with your Customer Centre.
We are currently receiving a high volume of calls regarding home, car and recreational vehicle insurance. We have other solutions to help you. See our help page
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